- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com
- Brand Name
- HP
- Service Name
- Care Pack Basic Shared Service Plan Hardware Support with Defective Media Retention - Post Warranty
- Product Type
- Warranty
Basic - Shared Support Service provides remote assistance and limited onsite support for your covered HP hardware and software, helping you to improve production uptime. You must have a minimum of two Technicians Certified on Level 2 Operator training. Level 2 Operator training will train your staff in the technical knowledge required to handle many of your support needs.
- Service Information
- Service Main Type
- Exchange
- Service Characteristic
- Parts
- Service Description
- 9x5xNext Business Day
- Provided Support
- Parts Replacement
- Defective Media Retention
- Hardware Support
- Remote Diagnosis
- Service Response Time
- Next Business Day - Parts Replacement
- Service Location
- On-site
- Service Duration
- 2 Year
- Product Supported
- HP Latex 3600-B (AMS only)
