- General Information
- Manufacturer
- NetAlly
- Manufacturer Website Address
- http://www.netally.com
- Brand Name
- NetAlly
- Service Name
- AllyCare Support
- Product Type
- Service
AllyCare is a comprehensive support and maintenance service for NetAlly's Network Tools and AirMagnet® software that offers significant value over standard warranty. Membership of AllyCare can be purchased as either a 1-year membership or the value-added 3-year membership rate.
Members enjoy the following privileges:
- Reduced risk by providing hardware repair or replacement services should the unit malfunction or be accidentally damaged
- Major software version upgrades, minor updates, and firmware updates to ensure the solution's functionality is extended
- Priority response to technical support calls with online case submissions and the ability to track progress and escalation online
- Access to a searchable knowledge base for rapid problem identification
- Members-only promotions and programs that add value to your purchase
- Access to online training modules, tips and tricks and product boot-camps that enable you to maximize the value of your product investment
- Service Information
- Service Main Type
- Maintenance
- Service Characteristic
- Parts & Labor
- Service Description
- 24x7
- Provided Support
- Repair
- Loaner
- Software Upgrade
- Firmware Upgrade
- Phone Support
- Parts Replacement
- Live Chat
- Knowledge Base Access
- Online Training
- Service Duration
- 1 Year
- Product Supported
- NetAlly AM/A4012
